To keep your sunglasses in their best condition: Store them in their protective case when not in use. Clean lenses gently with a soft microfiber cloth.

To help preserve your frames: Store your sunglasses in their protective case when not in use. Clean lenses gently with a soft, dry microfiber cloth.

FAQs | VRaees Eyewear

Returns & Exchanges

For health and hygiene reasons, we do not offer returns or exchanges unless an item is faulty.

If your sunglasses arrive damaged or defective, please contact us within 14 days of receiving your order at info@vraeeseyewear.com. Items must be in their original packaging with all labels and protective stickers intact to be eligible for an exchange.

Delivery Times

All orders are processed within 2–4 working days. Once your order has been shipped, you’ll receive a confirmation email with tracking details.

Delivery times may vary depending on your location and postal service.

Amending an Order or Address

If you need to amend your delivery address or order details, please contact us immediately after placing your order.

Once an order has been processed or shipped, we’re unable to make changes.

Product Care

To keep your sunglasses in their best condition:

Store them in their protective case when not in use.
Clean lenses gently with a soft microfiber cloth.

My order

Order Tracking & Shipping

Order Tracking & Shipping
We offer carefully considered shipping options to suit your needs:

UK Standard: £3.99 – 3‑5 working days
UK Express: £7.50 – 1‑2 working days
Free UK Standard Shipping on orders over £100
Ireland Standard: £8.50 – 4‑6 working days
Ireland Express: £12 – 3‑4 working days (Tracked & Signed aim)
International Standard: £15 – 6‑7 working days (Worldwide)
International Express: £25 – 5‑7 working days (Tracked & Signed Worldwide)
All orders are carefully processed and dispatched from Wednesday to Saturday. Please note that items are not shipped on bank holidays.

Once your order has been dispatched, you’ll receive a tracking number via email. Tracking updates may take 24‑48 hours to appear. If you haven’t received your tracking information after 5 working days, please contact our support team for assistance.

Orders & Enquiries

For questions about your order, delivery details, or product availability, please get in touch.
We aim to respond within 2-5 working days.

Email : info@vraeeseyewear.com

Support

Product & Care

To help preserve your frames:

Store your sunglasses in their protective case when not in use.
Clean lenses gently with a soft, dry microfiber cloth.

What happens if my order is delayed?

We work with leading shipping suppliers to enable fast deliveries from our warehouse to your home. However, there are sometimes delays, if this happen you are more than welcome to contact our customer service for help. You can also click here to track your package.

When will my order be sent?

We strive to ship all orders from our warehouse within one business day. Please see our checkout page for shipping options and delivery times to your country.

Where is my package?

To track your order, please add your order number and the email address used when placing your order.

Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.

What if I have not received my order?

If you have not received your order within the promised time frame, please contact our customer service so we can resolve the issue for you. Please note that a missing parcel claim must be reported to us within 30 days from the day that you placed the order.

Customer care

At VRaees Eyewear, attention to detail guides everything we do. Our customer care team is on hand to provide support, answer any questions, or offer guidance in discovering the perfect frame.

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